| (VAT excluded) |
EUR |
GBP |
USD |
Development and consulting |
|
Per hour, shared copyright (including open-source version)
|
110 € |
100 £ |
$ 120 |
|
Medium priority project (within 1 month + duration of the project, 10 hours per week)
|
+25% |
|
High priority project (within 2 weeks + duration of the project, 20 hours per week)
|
+50% |
|
Copyright to client or not useful for the project (at the own discretion of the project leader)
|
+50% |
Support with guaranty of service |
- To be used within a year. Customer selects the support starting date.
- Defects only (no feature request, except if it consumes less than 10 hours).
- Balance Notification: Following the completion of each activity, a Balance Notification is sent (time per activity and remaining hours).
- When the number of reserved hours is used up, the contract is terminated and another package must be bought if the customer wants more support
- If the complete number of hours is not used up within a year, half of the remaining hours can be used for feature development (at low priority)
|
| Basic support |
|
Severity |
| 4 hours of support to be used within a year. |
|
Critical |
Major |
Minor |
| First response time (receipt notice, review, work estimate) |
|
1 week |
1 week |
1 week |
| After validation of the proposal by the customer, correction if the bug can be reproduced in the MediaArea.net SARL laboratory with a penalty of 20 €/day (limited to 50% of the price per year) for failure to deliver. |
|
2 week |
4 weeks |
Next release |
| Time commitment toward resolution if the bug cannot be reproduced in the MediaArea.net SARL laboratory. Client must provide SSH access to the machine with the problem, a compiler and the necessary access authorizations. |
|
2 hours per week |
1 hour per week |
Next release |
|
550 € |
500 £ |
$ 600 |
| Bronze support |
|
Severity |
| 15 hours of support to be used within a year. |
|
Critical |
Major |
Minor |
| First response time (receipt notice, review, work estimate) |
|
3 days |
3 days |
3 days |
| After validation of the proposal by the customer, correction if the bug can be reproduced in the MediaArea.net SARL laboratory with a penalty of 50 €/day (limited to 50% of the price per year) for failure to deliver. |
|
1 week |
2 weeks |
Next release |
| Time commitment toward resolution if the bug cannot be reproduced in the MediaArea.net SARL laboratory. Client must provide SSH access to the machine with the problem, a compiler and the necessary access authorizations. |
|
1 day per week |
4 hours per week |
Next release |
|
1 600 € |
1 500 £ |
$ 1 800 |
| Silver support |
|
Severity |
| 40 hours of support to be used within a year. |
|
Critical |
Major |
Minor |
| First response time (receipt notice, review, work estimate) |
|
2 days |
2 days |
2 days |
| After validation of the proposal by the customer, correction if the bug can be reproduced in the MediaArea.net SARL laboratory with a penalty of 100 €/day (limited to 50% of the price per year) for failure to deliver. |
|
1 week |
2 weeks |
Next release |
| Time commitment toward resolution if the bug cannot be reproduced in the MediaArea.net SARL laboratory. Client must provide SSH access to the machine with the problem, a compiler and the necessary access authorizations. |
|
2 days per week |
1 day per week |
Next release |
|
4 500 € |
4 000 £ |
$ 5 000 |
| Gold support |
|
Severity |
| 80 hours of support to be used within a year. |
|
Critical |
Major |
Minor |
| First response time (receipt notice, review, work estimate) |
|
1 day |
1 day |
1 day |
| After validation of the proposal by the customer, correction if the bug can be reproduced in the MediaArea.net SARL laboratory with a penalty of 150 €/day (limited to 50% of the price per year) for failure to deliver. |
|
3 days |
1 week |
Next release |
| Time commitment toward resolution if the bug cannot be reproduced in the MediaArea.net SARL laboratory. Client must provide SSH access to the machine with the problem, a compiler and the necessary access authorizations. |
|
3 days per week |
2 days per week |
Next release |
|
11 000 € |
10 000 £ |
$ 12 000 |
Non-regression tests
Per year
Before each official release, MediaArea.net SARL does internal tests with the exact client environment, in order to maintain the client software binding in proper working condition
Client must provide an autonomous environment test for MediaArea.net SARL laboratory or must provide SSH access to a bed test machine, with a compiler and needed authorizations
|
1 800 € |
1 600 £ |
$ 2 000 |